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Reservation Agent

Apply now Job no: 525103
Work type: Casual / Temp
Location: Melbourne - CBD
Categories: Marketing

Are you a hospitality enthusiast with a knack for organisation, a great phone manner, and a passion for customer service? Australian Venue Co. is on the hunt for a Reservation Agent to join our Melbourne-based team!

With a portfolio of 200+ iconic pubs, bars, and venues across Australia & New Zealand, we’re all about delivering memorable moments – and that starts with a seamless reservation experience.

What you’ll be doing:

  • Managing incoming booking enquiries via phone, email & online platforms

  • Coordinating reservations for group bookings, functions & events

  • Assisting guests with tailored experiences across our venues

  • Collaborating with venue teams to ensure accurate and timely bookings

  • Delivering exceptional customer service that sets the tone for their visit

What we’re looking for:

  • Previous experience in hospitality or reservations (ideal but not essential)

  • A friendly, confident phone manner and clear communication skills

  • Strong attention to detail and ability to multitask

  • A team player who thrives in a fast-paced environment

  • Availability to work flexible hours, including weekends

Why work with us?

  • Flexible casual shifts with a growing hospitality leader

  • Fun, social team environment based at our Central Support Office in Melbourne

  • Be part of an exciting portfolio of venues, from iconic pubs to rooftop bars

  • Opportunities to grow your career within the AVC network

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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In the spirit of reconciliation, we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We are a place free from discrimination, where everyone belongs. We respect and celebrate the diversity of our communities, including people of all cultural and faith backgrounds, classes, gender or sexual identities, ages and abilities and we are committed to creating a safe and welcoming space for all.